About the Role
Establish and communicate sales targets and coach team members to achieve exceptional sales performance;
Recruit, train, mentor and evaluate all members of the team;
Ensure efficient and sound operations by communicating and enforcing program, operational, and personnel processes, policies and procedures.
Analyze sales results and make recommendations to achieve targeted inventory turnover;
Oversee front-desk operations to ensure optimal efficiency and customer service;
Work in conjunction with distribution partners to ensure the seamless delivery of product to customers and timely resolution of any service concerns;
Jointly, with marketing department, develop promotional and advertising campaigns and communicate programs to sales team to drive additional traffic and sales to the store;
Effectively problem solve and manage escalated service issues, developing and communicating appropriate solutions.
Work with company Controller to establish and understand an effective system of key performance indicators to use as a tool in driving effective business results and understanding store performance.
Establish an overall high performance and engaged culture, driven by sales and excellent customer service.
Work collaboratively with management team to drive the success of the store.
A minimum of 3 years' experience in a supervisory/manager role in a retail environment;
Previous experience managing commission sales staff is a strong asset;
Post-secondary education in a relevant field (e.g., Business, etc.) is preferred, but equivalent experience may be considered.
Skills and Knowledge:
Strong leadership - proven ability in managing strong performing teams and in creating a positive environment;
Strong analytical skills - interest in metrics and understanding of store performance;
Strong sense of urgency;
Excellent communication skills - ability to build rapport with others;
Strong business acumen - genuine interest in business operations and the success of the store;
Ability to effectively problem-solve; and think critically and logically.
About the Company