Operation Manager (Auto)

Phnom Penh, Cambodia

Job Type:

Full Time

Industry Type:

Automotive

Salary:

Depends on experience

About the Role

  • Responsible for the management of the service operations.

  • Indepth knowledge of different manufacturer to ensure vehicles are serviced in line with the manufacturers specifications

  • Ability to manage the utilization of technicians to ensure the dealership achieves the highest possible productivity and efficiency levels.

  • Ensure the operation maintains the highest level of communication with its customers to ensure all customer commitments are met.

  • Maintain the great customer service and communication with all company stakeholders

  • Coaching and mentoring of staff to ensure any skills gaps are identified and training plans are put in place to close down any gaps in staff competency.

  • Ability to generate reports and maintain all operational KPIs.

  • Be a passionate leader that leads by taking initiative and by examples

Requirements

  • 5+ years of hands on operational management

  • Demonstrated sound management of service department experience

  • Experience in leading and developing teams

  • Strong interpersonal skills and a commitment to providing a customer experience of the highest standards

  • Experience in working to KPI's and maximizing profitability

  • Experience in preparing reports and efficient procedures to deliver tasks on schedule

  • Exceptional problem solving and time management skills

  • Immaculate professional presentation and communication

  • Good computer skills

  • English highly preferred

About the Company