Restaurant Manager

Phnom Penh, Cambodia

Job Type:

Full Time

Industry Type:

Hotel/F&B

Salary:

Depends on experience

About the Role

  • Coordinate daily Front of the House and Back of the House restaurant operations

  • Deliver superior service and maximize customer satisfaction

  • Respond efficiently and accurately to customer complaints

  • Regularly review product quality and research new vendors

  • Organize and supervise shifts

  • Appraise staff performance and provide feedback to improve productivity

  • Estimate future needs for goods, kitchen utensils and cleaning products

  • Ensure compliance with sanitation and safety regulations

  • Manage restaurant’s good image and suggest ways to improve it

  • Control operational costs and identify measures to cut waste

  • Create detailed reports on weekly, monthly and annual revenues and expenses

  • Promote the brand in the local community through word-of-mouth and restaurant events

  • Recommend ways to reach a broader audience (e.g. discounts and social media ads)

  • Train new and current employees on proper customer service practices

  • Implement policies and protocols that will maintain future restaurant operations

Requirements

  • Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role

  • Proven customer service experience as a manager

  • Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff

  • Familiarity with restaurant management software

  • Strong leadership, motivational and people skills

  • Acute financial management skills

  • BSc degree in Business Administration; hospitality management or culinary schooling is a plus

About the Company