Shift Supervisor

Phnom Penh

Job Type:

Full Time

Industry Type:

Hotel/F&B

Salary:

Depends on experience

About the Role

Shift supervisor is responsible for representing our restaurant as the initial point of contact to the guest. She or he provides guest service that exhibits professionalism, attention to detail, and the desire to create a welcoming environment. She or he will also work directly with other team members to ensure that all guests’ visits exceed their expectations.


ESSENTIAL REQUIREMENTS & KEY RESPONSIBILITIES


-Arrives to work on time as scheduled in full uniform

-Holds the door for incoming and departing guests and greets guests in a warm and friendly manner

-Smiling, friendly welcome to all guests and vendors

-Provides the highest level of service by adhering to our service standards

-Fulfills all job responsibilities in order to contribute to a “one great shift” operation

-Walk guests to table in the restaurant, advising the guest of server’s name

-Provides accurate wait times to guests and recommends wait options (seating at the bar)

-Answer incoming restaurant calls in a friendly, professional manner

-Works directly with other front of the house team members to ensure all of the guest’s needs are fulfilled in a timely manner

-Accomplishes all running and end of shift side work; including ensuring work areas are stocked and ready for business

-Communicate with fellow team members and management to keep one another informed


Requirements

Skills & Education


A desire to provide exceptional service throughout the entire shift

Strong communication skills and the ability to work alone as well as with a team

Ability to multitask and work in a fast-paced environment

About the Company